Lecturer

Daphne Dekker

Lecturer

E-mail: d.m.dekker@vu.nl
Phone: +31 (0) 20 598 4468
Room: MF-B560

Biography

I received a Ph.D. in Organizational Psychology from Eindhoven University of Technology on a project regarding collaborations in virtual teams. Before that I studied Organizational and Social Psychology at Utrecht University. In addition I also studied criminal behavior and Law and Psychology at Simon Fraser University in Canada.

Currently I coordinate the course “Psychologische Gespreksvoering 2” and I supervise M-These and B-These students.

Before moving to the VU, I was a professor at Hotelschool The Hague, holding the chair “Hospitality, Personality and Behavior”. I am still affiliated to this University of Applied Science in various educational and research projects and as a principle lecturer for the MBA program. Moreover, I am a visiting professor at Insitut Paul Bocuse in Lyon.

Research Interests

My research projects are focusing on making the hospitality industry more hospitable. My projects focus on developing the industry’s core competence, lower staff turnover and higher guest satisfaction. I investigate questions such as: How can the recruitment process of hospitality firms be improved? How can hospitality professionals be selected using standardized and validated selection tests? What is the effect of emotional labor and how can negative effects be reduced? How can leaders motivate and train their staff to show hospitality behavior towards guests? How can the person-environment fit of hospitality professionals be improved to enhance motivation, productivity and retention? What behaviors are regarded as hospitable by guests? How can the guest experience with regard to the interaction between the guest and the host be enhanced within hospitality industry?

Research Interests

  • Hospitality behavior
  • The origins of hospitable behavior
  • Emotional Labor
  • Guest satisfaction

Links

LinkedIn
Google Scholar

Recent publications

DM Dekker, K Wiegerink & JA Oskam (2018) Innovation in Hospitality Education. Springer
DM Dekker (2018) Genuinely Hospitable Behavior in Education. Innovation in Hospitality Education, 65-75
JA Oskam, DM Dekker & K Wiegerink (2017) Innovation in hospitality education: Anticipating the educational needs of a changing profession. Springer
A van Rheede & DM Dekker (2016) Hospitableness and sustainable development: New responsibilities and demands in the host-guest relationship. Research in Hospitality Management 6 (1), 77-81
XD Lub, G Tromp, DM Dekker & BH Groen (2015) How may I serve you: determinants of service behaviors in a hospitality setting (abstract refereed).
DM Dekker, L Albers & XD Lub (2015) Personality and surface acting in the Dutch hotel industry: the moderating effects of authenticity (paper refereed).
DM Dekker, CG Rutte & P Berg (2015) Isolated team members, perceived proximity and global virtual team effectiveness. Academy of Management Proceedings 2015 (1), 12394
DM Dekker (2014) Personality and hospitable behavior. Routledge Handbooks Online
M Los, X Lub & D Dekker (2014) Hospitable behaviour as perceived by guests from a social media perspective.. 32nd EuroCHRIE conference" Hospitality and Tourism Futures", Dubai 6-9 …
DM Dekker, X Lub, J Tanilon & B Groen (2014) Deconstructing the guest experience: what employee behaviours drive customer delight?. 32nd EuroCHRIE conference" Hospitality and Tourism Futures", Dubai 6-9 …
K Van den Bos, J Brockner, JH Stein, DD Steiner, NW Van Yperen & ... (2010) The psychology of voice and performance capabilities in masculine and feminine cultures and contexts.. Journal of personality and social psychology 99 (4), 638
K Bos, J Brockner, JH Stein, DD Steiner, NW van Yperen & DM Dekker (2010) The psychology of voice and performance capabilities in masculine and feminine cultures and contexts.
K Van den Bos, J Brockner, JH Stein, DD Steiner, NW Van Yperen & ... (2009) On the psychology of voice and performance capabilities: Competitive achievement, nurturing the less capable, and cross-cultural implications. Manuscript submitted for publication
DM Dekker, CG Rutte & PT Van den Berg (2008) Cultural differences in the perception of critical interaction behaviors in global virtual teams. International Journal of Intercultural Relations 32 (5), 441-452
DM Dekker (2008) Global virtual teams: Enhancing effectiveness. Unpublished doctoral dissertation). Eindhoven University of Technology, The …
DM Dekker (2007) Effective versus ineffective communication behaviors in virtual teams. null, 41c

View full list of publications on Google Scholar